Returns and refund policy

These terms apply to consumer purchases from the optical retail websites operated by SAS WEB INVEST. Mandatory consumer rights applicable in your country remain unaffected.

You have a statutory 14-day right of withdrawal, supplemented by a commercial return option up to 60 days after receipt, subject to the conditions below.

1. 14-day withdrawal period

You may withdraw within 14 days of receiving your order, without giving a reason or paying a penalty. Before the deadline, send an unambiguous statement to info@jumelles.com or SAS WEB INVEST, 32 La Rigoudais, 35520 La Chapelle-des-Fougeretz, France. Return the goods within 14 days of notifying us; you bear the direct return costs. You may inspect the goods as you would in a shop. You are only liable for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

The special conditions for commercial returns in section 3, including unopened packaging and handling fees, do not apply to your statutory right of withdrawal.

2. Refunds following statutory withdrawal

We refund all payments, including standard outbound delivery, within 14 days of your notification, using the original payment method. We may withhold the refund until we receive the goods or proof of dispatch, whichever occurs first.

Any loss in value under the conditions in section 1 may be deducted from your refund.

3. Extended commercial returns: up to 60 days

After the initial 14-day period, you may return the product up to the 60th day after receipt, subject to the following conditions: the original packaging must be unopened and complete with all accessories and documents; the product must show no signs or indications of use. A handling fee of 10% of the product price, with a minimum of €20 including tax, is deducted from the refund. Return shipping and initial delivery costs remain payable by you. Contact info@jumelles.com or +33 2 79 65 41 72 before dispatch for instructions. Products that do not meet these conditions will be sent back at your expense. Refunds are processed within 5 days of receipt and inspection. This commercial offer does not limit your statutory rights or guarantees.

4. Withdrawal form

To: SAS WEB INVEST, 32 La Rigoudais, 35520 La Chapelle-des-Fougeretz, France — info@jumelles.com. I hereby notify you that I withdraw from the sales contract for the following goods: … Ordered on / received on: … Consumer name and address: … Date: … Signature (paper submissions only): …

Order number: …

5. Consumer mediation

First send a written complaint to our customer service using the contact details above. If the dispute remains unresolved, you may refer it free of charge to CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Submit your request within one year of your written complaint, subject to the applicable admissibility requirements. Mediation is optional and does not prevent you from bringing proceedings before a competent court.

Submit a mediation request · declarer-un-litige@cm2c.net

6. Statutory guarantees and consumer rights

This returns policy does not limit your statutory guarantees or mandatory consumer rights in your country. Commercial return conditions do not restrict your rights if a product has a defect covered by a statutory guarantee.

7. Contact us

For any questions about a return or refund:

SAS WEB INVEST — Jumelles.com
32 La Rigoudais
35520 La Chapelle-des-Fougeretz — France
info@jumelles.com
+33 2 79 65 41 72